As a basic premise, a customer has no automatic legal right to return goods and seek a refund.
However, a customer is entitled to a refund on goods purchased under the following circumstances:
- If the customer was induced into buying the goods by misrepresentation;
- If the goods have a fault about which they could not have known at the time of purchase.
- If the goods are NOT of merchantable quality – a basic level and quality and performance that would be reasonable to expect – bearing in mind the price and the way the goods were described.
- If the goods don’t do the job the customer was led to believe they would do.
- If the goods don’t match the description given when ordered.
- If the goods don’t match a sample shown when ordering.
In these circumstances, a customer may be offered a repair, an exchange or a credit note rather than a refund, BUT it is the customer’s choice.
A customer is not entitled to a refund when:
- There is nothing wrong with the goods, but they have changed their mind.
- The goods were bought for someone else who simply doesn’t want them.
- The customer knows, or should have known, about any fault when they bought the goods (ie. if they were seconds.)
In the event that we have authorised a return in writing, parts must be returned unused and in the original packaging within 60 days of invoice date. After verifying that the returned merchandise meets these criteria, ICE Ignition will, at its discretion, issue credit according to the following guidelines.
We must receive them in the same “new condition” as they were originally sent out, within 60 days of the sale (as per date on sales invoice).
Any MISSING parts will be charged for and deducted from the credit .
All returns will incur a 20% restocking fee.
Parts that are returned and have been MODIFIED or DAMAGED will NOT be accepted for credit. ICE Ignition will notify you so you can decide what you’d like done with the parts.