Returns & Refunds

As a basic premise, a customer has no automatic legal right to return goods and seek a refund.

However, a customer is entitled to a refund on goods purchased under the following circumstances:

• If the customer was induced into buying the goods by misrepresentation;
• If the goods have a fault about which they could not have known at the time of purchase.
• If the goods are NOT of merchantable quality - a basic level and quality and performance that would be reasonable to expect - bearing in mind the price and the way the goods were described.
• If the goods don't do the job the customer was led to believe they would do.
• If the goods don't match the description given when ordered.
• If the goods don't match a sample shown when ordering.

In these circumstances, a customer may be offered a repair, an exchange or a credit note rather than a refund, BUT it is the customer's choice.

A customer is not entitled to a refund when:

• There is nothing wrong with the goods, but they have changed their mind.
• The goods were bought for someone else who simply doesn't want them.
• The customer knows, or should have known, about any fault when they bought the goods (ie. if they were seconds.)