16TH March 2008

Att: Michael Konstandinou - ICE Ignition

This letter has been sent to you for your help , understanding, effort and fault finding that has helped me, the customer, make my V8 go again.

In short, I purchased a full ICE system for my mighty Mopar recently. With it fitted, the car performed great. However, soon after, the car broke down. Upon trying to restart the engine, we found the timing was way out.

Mechanics quickly pointed the finger at the ICE system as being faulty. They said they couldn't find a problem with anything else. After 8 hours of pulling the motor to bits and back again to check that the timing chain had not jumped a tooth, I approached Michael from ICE for help.

After giving him a quick run down, he confidently said "it won't be a problem with the ignition system, but please bring it in and we'll check it out". So I did. Not only did he bench test the whole system, he organized a 550hp 10sec car with an ICE system, so I could see my ignition working in that car. (THANK YOU TORANA!).

With his focus on complete customer satisfaction, he unequivocally proved to me that the ignition was not the problem after a blast in the Torana. He then walked me through how to set up the ignition back into my engine. With his help, I did it. An awesome feeling having your ride running again!

I'm only an enthusiast, but you have to wonder when you know more than today's mechanics. In the end, all it ended up being was the distributor had come loose. And two separate mechanics couldn't figure that out. Michael figured it out without even seeing the car, and with his help, I had the car running again in 8 minutes!

Big up to you mate! From the average revhead, well done!

Paul Lynch (TOYVAL).